Returns & Cancellation
Right Of Withdrawal
You have the right to withdraw from the sales contract within 14 days without giving any reason. The Right of Withdrawal will expire after 14 days from the day on where you or a third party nominated by you (which is not the carrier) took on the last goods in possession. To exercise the Right of Withdrawal, you must inform us about the decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or an e-mail):
To inform us about about the decision to withdraw from the contract, you can use the sample form below (but it is not obligatory). To meet the withdrawal deadline, it is sufficient for you to inform us about your decision to exercise the right of withdrawal before the withdrawal period has expired.
Effects Of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we got informed about your decision to withdraw from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have explicitly stated otherwise; in any event, you will not have to incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You are required to send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which we got informed about your decision to withdraw from the contract. The deadline is met if you have sent back the goods before the period of 14 days has expired. The direct cost of returning the goods are bared by you. You are only liable for any diminished value of the goods if it resulted from actions other than the ones necessary to establish the nature, characteristics and functioning of the goods.
Further References Concerning The Returning Of Products
We would appreciate it very much if the products could be returned in the original packaging. Please keep the original packaging until the final decision about returning of products. However, returning the products in the original packaging is not a mandatory requirement for an effective return of the products.
Upon receipt and inspection of the returned products, you get refunded the purchase price. Costs for installation and removal of the goods and other services that have been requested in connection with ordering the products can not be refunded in case of a product return.
Sample Form for Product Returns
(Complete and return this form only if you wish to return the products.)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*) (Name of item, Order-ID and price),
Ordered on (*)/received on (*):
Name of consumer(s):
Address of the consumer(s):
Signature of Consumer (only if this form is notified on paper)
(*) Delete as appropriate